CMS + Xangati = End-to-End Visibility

Subscriber application visibility is a "must have" for service providers today. They face a unique, growing challenge due to a combination of factors:

• A surge in bandwidth-intensive applications
• Steady increases in malware and viruses
• The constant need to limit churn by providing effective yet efficient customer service

Calix and Xangati have teamed up to address this challenge head-on with an integrated solution that provides unprecedented visibility throughout the network, all the way down to every application and every subscriber.

The combination of the Calix Management System (CMS), with its comprehensive suite of management tools and visibility across the Calix Unified Access Infrastructure, and the powerful Xangati Application Management 2.0 hardware/software solution lets service providers take charge of their network and customer relationships. The bottom-line benefits: Dramatically lower operating expenses and a variety of new revenue opportunities.

Calix is now reselling the Xangati solution directly to its customers.

The Xangati hardware/software solution includes the rack-mounted Xangati appliance. A single appliance can
scale up to handle 100,000 subscribers.

An Industry First: Leveraging Web 2.0 Concepts for Real-Time Subscriber Visibility

Xangati has applied such Web 2.0 concepts as streaming, collaboration, and user-generated content into a comprehensive product that brings a new level of management capabilities to service providers. The integration of Xangati with CMS provides a 360-degree perspective into application usage and overall traffic for every subscriber.

Real-time Subscriber and Application Visibility: What's It Good For?

Service providers can use Xangati to dramatically lower OPEX by remotely identifying and diagnosing many network problems, which provides them with the actionable information needed to resolve issues without dispatching a field technician to the subscriber premises. Some specific examples:

• Identify malware and viruses that are consuming upstream bandwidth
• Catch spam generators before an email domain gets blacklisted
• Reduce "performance" support call times by 50 percent by using Visual Trouble Tickets™
• Uncover self-inflicted subscriber issues, and end unnecessary truck rolls
• Track subscribers who are violating acceptable-use policies

Service providers can also use the in-depth information provided by Xangati to generate revenue:

• Sell detailed application usage reports to key business customers
• Unearth likely candidates for higher bandwidth up-sell
• Learn which gaming, new media, and social networking applications provide the best opportunities for partnership
• Create proactive malware and virus remediation services by knowing which subscribers to target

"Xangati Fights Fire With Fire"

According to Zeus Kerravala, Yankee Group Senior VP, "Xangati fights fire with fire." What does that mean? Xangati uses the latest, most advanced technology – including Web 2.0 approaches – to provide a unique set of features, including:

• 360-degree interactions—The ability to see and understand every application from every vantage point, down to the details of each subscriber's activities
• Streaming Visuals—Real-time animated graphic views into every element in the network
• MyWorld™ View—A customizable dashboard that makes it easy for every Xangati user – whether customer service representative or senior engineer – to see the information they need to do their job
• Collaborative Analysis—The capability to share the visual data among Xangati users, for quicker problem solving

These advanced Xangati usability features make for a short learning curve, and therefore quicker ROI.

The Xangati Visual Trouble Ticket™ helps customer service representatives quickly
identify and diagnose network problems.

All This Power, Yet Zero Footprint

The Xangati appliance plugs into any available network port and is treated as just another endpoint in the infrastructure. There are no hardware probes, no software agents. The Xangati appliance can be deployed centrally in a data center, but it can provide comprehensive coverage for an entire network across numerous remote locations. A single 2 RU appliance can handle up to 100,000 subscribers. This scalability is possible because the primary information source for Xangati is NetFlow data or its "flow data" equivalents sFlow, cFlow, jFlow, and IPFIX, which are pushed to the appliance from key targeted routers and switches within the network.

Unprecedented Management Visibility and Control

The truism that knowledge is power has never been more valid than in these days of tightened operating budgets and unprecedented competition. The more you know about your network, the more control you have over the destiny of your business. Combining the total management solution that CMS provides across the Calix Unified Access Infrastructure with the Xangati in-depth view into your network produces immediate, concrete benefits for everyday network management as well as long-term strategic benefits in customer retention and overall operating efficiency.